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Old 19-01-2017, 04:56 PM   #1
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Advice, elderly parent ill overseas

Bearing in mind we have members with wide life experiences.

I've had a call from my Mum's friend this afternoon, they are on holiday in Tenerife and Mum is in intensive care having blood transfusions.
She was breathless and they called a doctor who admitted her to hospital, her haemoglobin levels are very low.

I'm due a call back soon with an update.

I believe that she is insured through her bank account.

Any idea what I should be doing/checking/asking?
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Old 19-01-2017, 04:59 PM   #2
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Sorry LB, no experience, but I wish all well.

I think I would be contacting her insurers if you know the details.
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Old 19-01-2017, 05:07 PM   #3
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As above, I can't offer any advice, but I hope your mum returns safe and well.
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Old 19-01-2017, 05:17 PM   #4
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There could be several causes- either in blood cell production or hidden loss of blood. Have to say neither are very good signs at her age but depends how long this has been going on. Once they get her transfused she will be a lot better and probably strong enough to return home and get long term treatment back in the UK if necessary. It must be very difficult being so far away so you have my sympathy. It might be a good idea to have someone fluent in Spanish around when you try to contact the medical authorities??
Hospitals in Tenerife and general healthcare in Tenerife information.
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Old 19-01-2017, 05:28 PM   #5
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Speak with the tour operator if applicable and contact insurer.
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Old 19-01-2017, 05:33 PM   #6
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Ask if she has her European Health Insurance Card (EHIC) card with her (what used to be known as the E111 I think) as any hospital bills will then be taken care of without her having to shell out up front. I have first-hand knowledge of having forgotten it.

And good luck Lew and to her.
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Old 19-01-2017, 05:45 PM   #7
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Thanks fellas, so far my list includes:

Name of tour operator
Travel insurance details
NHS card
Her friend's mobile number needed
When can she travel?

Fortunately the lady that she's travelled with is very capable and I trust her judgement, there are flights available if I need to get over there.

It's painful waiting for an update which is due 'after 5pm'.
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Old 19-01-2017, 05:46 PM   #8
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I wish your mother well.

DRUK offers very sound advice here.

It may also help to give the British Consulate a call as they can and do give "on the ground" assistance.
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Old 19-01-2017, 05:49 PM   #9
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As your Mum is in an ICU, the only recommendation I would make is to get on a plane and go to see her.

Sorry to sound dramatic and I sincerely hope she recovers quickly and fully, but you being unable to get to see her due to the travel time if things take a turn for the worse is a horrible place to be
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Old 19-01-2017, 06:46 PM   #10
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Quote:
Originally Posted by brucemillar
I wish your mother well. DRUK offers very sound advice here. It may also help to give the British Consulate a call as they ycan and do give "on the ground" assistance.
The consulate won't do anything unless it gets serious. I have worked abroad as a rep and the best advice is to keep calm. Your mother will be in very safe hands and this sort of thing happens all the time.
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Old 19-01-2017, 07:21 PM   #11
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Sorry to hear this,always a worry when a elderly parent is ill abroad,your mother may well have insurance with her packaged account with a bank or a building society like Nationwide,so the medical expenses should be covered,wait for the phone call from her friend and if in any doubt get a plane out there quick.
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Old 19-01-2017, 10:16 PM   #12
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Tenerife hospitals will treat all European patients , regardless of cause or length of stay, and I am sure if your mum does not have her card on her it will be sufficient to provide it at a later stage. Hope she is well enough to travel soon. It is worth contacting her tour operator, they may well organise a nurse/etc to accompany her to the U.K.
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Old 19-01-2017, 10:46 PM   #13
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Originally Posted by NOMONEYBUTAMERC
Tenerife hospitals will treat all European patients , regardless of cause or length of stay, and I am sure if your mum does not have her card on her it will be sufficient to provide it at a later stage. Hope she is well enough to travel soon. It is worth contacting her tour operator, they may well organise a nurse/etc to accompany her to the U.K.
Once your mum is in hospital and the policy has opened it is out of the hands of the tour op. It's all down to the insurer. Of course, any rep worth his or her salt will be making regular visits to make sure 'their guest' is ok.
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Old 20-01-2017, 07:05 AM   #14
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If she didn't take those things with her, I'd go to her house and grab them. Right after booking a flight to get out there.

Let the insurance deal with all the hard and unusual parts they do this all the time and will have specialists available.

Just get their paperwork, either from at home or her hotel room and make that call. But I'd be out there in a flash.
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Old 22-01-2017, 12:33 PM   #15
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Thanks for all the advice.

It looks like she will be discharged tomorrow and be repatriated on Tuesday, fingers crossed.

The reason for the anemia is unknown, I have an idea that she's been keeping something for me so there will be some frank discussions on her return

Insurance is the usual arseache but we are fortunate in that I can just settle the bills and sort it out later at our leisure.

What a palaver!
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