O2 customers get a life.

[Howard]

Originally Posted by SilverSaloon

i get that, and agree..... but the people the radio station was interviewing (for news) where i heard this, were wanting more than just the time lost. i guess these people are hoping for free handsets, airtime etc all great, until the company then goes bust compensation culture just gets my goat!

Suspect most of them were the Jeremy Kyle lot , grumbling because they couldn't text Wayne and ask him to bring home McDonalds.

[m2287]

Originally Posted by flanaia1

But at least they have a network that doesn't break and are by miles the best for data.

Network might not break but that doesn't make a difference when you have a brand new phone from them that quite obviously doesn't work but yet they simply string you along saying to wait for software updates and then just refuse to replace it in the end.

[redbaron]

Originally Posted by m2287

Network might not break but that doesn't make a difference when you have a brand new phone from them that quite obviously doesn't work but yet they simply string you along saying to wait for software updates and then just refuse to replace it in the end.

So did you buy direct ? (return handset under distance selling )

A Vodafone retail store? ( Return and ask for refund.)

Third party store ? (Not Vodafone's issue)

Business connection via an autorised Vodafone partner? (would be amazed if was not resolved quickly by a "tiered" partner )

[m2287]

Originally Posted by redbaron

So did you buy direct ? (return handset under distance selling )

A Vodafone retail store? ( Return and ask for refund.)

Third party store ? (Not Vodafone's issue)

Business connection via an autorised Vodafone partner? (would be amazed if was not resolved quickly by a "tiered" partner )

Instore was a 12 month contract, took it back, was told as far as they were concerned it worked (it was a nokia and powered off a couple of mins into a call EVERY time), they sent it off to their repairers and then it came back and they said there was nothing wrong with it. The guy in the store knew nothing about the products he was selling/advising on and was plain rude. Hours spent on the phone (my home one lol) to their customer services all amounted to NOTHING. Paid off the contract and sent the phone to envirophone. Gone to o2 for the last 5 years and never had a problem, customer service is spot on also.

[AlanD]

I'm loving the news with some bint whining on about how distressed she is because she can't ring her family and .. and .. she doesn't know if they're ok or not! Christ on a f%$*$ng stick, what did we all do before the mid '90s?!?!

[markjay]

I've been affected... and lived to tell the tale.

Not a pleasant situation, obviously, but a sense of proportion is needed - 20 years ago we had none of this 'magicware' and we managed perfectly well.

[AlanD]

Me too .. was meeting a friend after work and couldn't ring them to say I was there. Fortunately SMS worked. That's what happens when you get all presumptuous and don't specify an exact time and place to meet ;o)

[Ian Donkin]

If you need your phone for work or have young kids and need to be contactable, things like the o2 debacle (impacted my whole family as well as work) yesterday / this morning are a real PITA.

They all have their faults, but shouldn't.

[artyman]

As Markjay says, a sense of proportion needed. Nobody was contactable 24/7 some years back and the world functioned quite well, some may even say it functioned better as there was more common sense around in those days rather than the PC blighted, world owes me a living, someone must be to blame culture that we endure now.

[donshl]

I've been with Vodafone for the past 5 years, and every year I saw the service quality declining, it got so bad this year that I decided to end my contract early and paid off for the remaining months.

Guess what network I've switched to?