Pain in the "Neck Pro"

colingo · 12-10-2009, 08:13 PM

I want to upgrade my E55 (2000) to a either an E63 or a CLK63. After test driving these with my other half I got a big thumbs down. When in the passenger seat, my partner sits upright with her head against the headrest, but her back is not against the seat. The headrests only seem to adjust up or down and only by a limited amount. When driving, any sudden acceleration caused her to go back into the seat with her head forward. I understand that these "neck pro" headrests are wired in and that MB dealers won't touch them. Apparently they were introduced in 06.

Has anyone had similar problems or changed these headrests? At this rate I may have to change makes which is a shame as I like AMGs.

tolly · 15-10-2009, 02:00 PM

Leave the other half at home

Dieselman · 15-10-2009, 05:40 PM

Interesting you mention this. ST4 has exactly the same issue with his W211 and can't get comfortable.

whitenemesis · 15-10-2009, 06:36 PM

Has the headrest been actuated? Has the neck-pro been triggered and the headrest is now in it's forward position?

colingo · 16-10-2009, 03:42 PM

Tolly: Leaving the other half at home wouldn't go down too well

Dieselman: when I was looking at an E63 in the showroom -the rep did say that this was an issue for a few customers

Whitenemesis: no- the neck-pro headrests stick far more than standard headrests even in their non-triggered state

Latest is - going to look at another CLK63 - with a pillow!

C240Sport97 · 16-10-2009, 04:17 PM

get a C63 .. it has the integrated headrest and no Neck Pro

colingo · 16-10-2009, 11:04 PM

That's interesting, I may check out a c63

Barbanasos · 17-10-2009, 12:14 PM

Colingo, what colour combination is your 2000 e55? Facelifted one I guess?

Roger Jones · 17-10-2009, 12:40 PM

Just for amusement:

I've had a 1984 2.8i Capri since new, originally as a company car. It was delivered with a mysterious pad, about the size of a small Jiffy bag and finished in the same fabric as the Recaro seat inserts. The dealer didn't know what it was for and neither did anyone else.

Roll the clock on 20 years and I discovered the very same pad on eBay, and the vendor explained that it was to shove behind the backrest fabric to provide exactly the sort of back support colingo's other half needs. The irony of this is that the car was dry stored for 13 years because I couldn't use it . . . because of a back problem.

colingo · 17-10-2009, 09:58 PM

E55 was violane (sort of dark purple) with ortho seats xenons sat nav - now residing in Cheltenham MB. Went for the clk63

colingo · 17-10-2009, 10:02 PM

Roger -sounds a bit like my other half, a chronic back problem. I'm going to try to sort out neck-pro by either an additional back pad or totally replacing neck-pro headrests. On the plus side they don't seem to be as bad as an E63 or CL63

12-10-2009, 08:13 PM	#1
colingo New Member Join Date: Oct 2009 Posts: 15	Pain in the "Neck Pro" I want to upgrade my E55 (2000) to a either an E63 or a CLK63. After test driving these with my other half I got a big thumbs down. When in the passenger seat, my partner sits upright with her head against the headrest, but her back is not against the seat. The headrests only seem to adjust up or down and only by a limited amount. When driving, any sudden acceleration caused her to go back into the seat with her head forward. I understand that these "neck pro" headrests are wired in and that MB dealers won't touch them. Apparently they were introduced in 06. Has anyone had similar problems or changed these headrests? At this rate I may have to change makes which is a shame as I like AMGs.

15-10-2009, 02:00 PM	#2
tolly Member Join Date: Apr 2009 Location: Ireland Car: C180 Posts: 66	Leave the other half at home

15-10-2009, 05:40 PM	#3
Dieselman Hardcore MB Enthusiast Join Date: Jul 2003 Posts: 19,310	Interesting you mention this. ST4 has exactly the same issue with his W211 and can't get comfortable.

15-10-2009, 06:36 PM	#4
whitenemesis Hardcore MB Enthusiast Join Date: May 2007 Posts: 4,660	Has the headrest been actuated? Has the neck-pro been triggered and the headrest is now in it's forward position?

16-10-2009, 03:42 PM	#5
colingo New Member Threadstarter Join Date: Oct 2009 Posts: 15	Tolly: Leaving the other half at home wouldn't go down too well Dieselman: when I was looking at an E63 in the showroom -the rep did say that this was an issue for a few customers Whitenemesis: no- the neck-pro headrests stick far more than standard headrests even in their non-triggered state Latest is - going to look at another CLK63 - with a pillow!

16-10-2009, 04:17 PM	#6
C240Sport97 Hardcore MB Enthusiast Join Date: Feb 2004 Location: London E1 Car: CLS55, Boxster RS60 Spyder Posts: 4,119	get a C63 .. it has the integrated headrest and no Neck Pro

16-10-2009, 11:04 PM	#7
colingo New Member Threadstarter Join Date: Oct 2009 Posts: 15	That's interesting, I may check out a c63

17-10-2009, 12:14 PM	#8
Barbanasos Hardcore MB Enthusiast Join Date: Mar 2007 Location: Manchester Car: Mercedes E240 Designo AMG and 2000 E55 AMG Posts: 367	Colingo, what colour combination is your 2000 e55? Facelifted one I guess?

17-10-2009, 12:40 PM	#9
Roger Jones Hardcore MB Enthusiast Join Date: May 2006 Posts: 828	Just for amusement: I've had a 1984 2.8i Capri since new, originally as a company car. It was delivered with a mysterious pad, about the size of a small Jiffy bag and finished in the same fabric as the Recaro seat inserts. The dealer didn't know what it was for and neither did anyone else. Roll the clock on 20 years and I discovered the very same pad on eBay, and the vendor explained that it was to shove behind the backrest fabric to provide exactly the sort of back support colingo's other half needs. The irony of this is that the car was dry stored for 13 years because I couldn't use it . . . because of a back problem.

17-10-2009, 09:58 PM	#10
colingo New Member Threadstarter Join Date: Oct 2009 Posts: 15	E55 was violane (sort of dark purple) with ortho seats xenons sat nav - now residing in Cheltenham MB. Went for the clk63

17-10-2009, 10:02 PM	#11
colingo New Member Threadstarter Join Date: Oct 2009 Posts: 15	Roger -sounds a bit like my other half, a chronic back problem. I'm going to try to sort out neck-pro by either an additional back pad or totally replacing neck-pro headrests. On the plus side they don't seem to be as bad as an E63 or CL63

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