Go Back   MBClub UK - Bringing together Mercedes Enthusiasts > General > General Discussion
MBClub supports BEN Official Stickers @mbclubuk

General Discussion General Discussion relating to Mercedes or General motoring ONLY.

Thread Tools
Old 31-12-2016, 09:52 AM   #1
New Member
Join Date: Dec 2016
Car: C350e Estate
Posts: 1
Thumbs down B Class gearbox issue

Took my wife's B180 out yesterday and suddenly had a gearbox issue on the motorway. It flashed up a message saying something like reverse gear not available and should go to the workshop, even though we were driving at speed at the time. Then I noticed it was only using 2nd, 4th and 6th gears. Very strange and very scary on the motorway.

We were closer to our normal service centre than home, so we drove it straight there. When we got into the car park, sure enough, car would not go into reverse.

However, after about 15 mins when the man came to try, it just worked, so perhaps car needed some kind of reset. However we decided to have it checked out as it was quite a scary experience.

Car was just over 3 years by 30 days, so was just out of warranty, but not high mileage. They charged me 275 to run some tests and "update" the software

From my understanding, if there is a software "update" available there's probably known problems, if that is the case, should I be charged? He also confirmed that there was no mechanical failure!

Has anyone else had similar problem? Is there someone at Mercedes UK I can complain to and perhaps get my money back?
ronsterchan is offline   Reply With Quote
Old 31-12-2016, 12:06 PM   #2
Hardcore MB Enthusiast
HumberMart's Avatar
Join Date: Jan 2010
Location: North Lincolnshire
Car: CL500 4.7 twin turbo
Posts: 443
Yes, we had the same problem in my wife's B180 when driving through France nearly 3 years ago. The car was less than 2 years old, one of the first with the new DCT.

We were driving through the night in poor weather so I limped on to our destination rather than call a rescue.

In the morning the car had reset and never misbehaved again on the trip.

We took it into the dealer in return, for the software update.

In your circumstances I'd also be well annoyed and expect it free of charge.
HumberMart is offline   Reply With Quote
Sponsored Links
Old 31-12-2016, 01:33 PM   #3
Auhorised Forum Sponsor
Join Date: May 2011
Location: N/W london
Car: C63 Wagon in black
Posts: 1,880
Yes the software is probably all that's wrong.
We had one 2 days before Christmas break.
After update it was a completely different drive
WG M-B is offline   Reply With Quote
Old 31-12-2016, 04:05 PM   #4
Hardcore MB Enthusiast
Pontoneer's Avatar
Join Date: Aug 2002
Location: Ayrshire
Car: '93 190E 2.3LE W201 ; '93 300SL-24 R129
Posts: 10,406
Assuming the car has always been dealer serviced and done on time , I'd be inclined to complain first to the dealership , and if no joy there , to MBUK customer relations suggesting that this is a known issue and a bit of goodwill would not go amazing amiss .
Pontoneer is offline   Reply With Quote

b-class, class, gearbox, issue

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

All times are GMT +1. The time now is 05:49 AM.

MB club UK is A Mercedes Enthusiast club run by enthusiasts for enthusiasts, MBClub UK is in no way affiliated with Mercedes-Benz, DaimlerChrysler or any of their respective trademarks. The posted views of our members are in no way the views of MBClub.co.uk or its owners.
Find us on Google+