HELP: Advice on Service B - Mercedes Dealer

jig · 06-05-2005, 12:22 PM

I have a 2001(Y) S500 which has done 19,000 and due for a service B in the next week. I also have the following which need sorting out:

1) Front Discs + pads need changing
2) Wiper blades very noisey and need replacing
3) Need Keyless go reprogramming cards do not work
4) Boot lid not opening right up smoothly

I wish to keep a MB Service History and need to find the best Main dealer in London/Essex regions, any recommendations?
Also I wish to try and keep the cost down as much as possible....

Will there much saving if I provide the oil? if so which Oil do I need for the W220 and how much?where is the best place to buy from?

If I get (1)Discs and Pads sorted out at the specialist I hope this can save some money, any specialist that people can recommend for this work?

Is the cost of (2) included in a Service B?

(3) and (4) I am hoping the dealer will do this for free, if not how much should I expect?Or should I not highlight these and get these repaired elsewhere?

I am concerned that I will recieve a big bill at the end of the service which will leave a big dent in my wallet, is there a anyway to ensure the stealers dont rob me?

Thanks in advance for all the help and advice

Flash · 06-05-2005, 12:45 PM

Item 3 you will need the Stealer to sort out.

Item 4 I would get specialist to have a look at whilst they do item 1 as MB labour rates are around £85per hr plus parts.

Just get the Stealer to do the B Service and stamp ur book. Wiper blades I am sure you will be charged extra on top of the service.

Supplying your own oil would reduce the cost but you will have to verify this with the Stealer which should not be a problem. 7/7.5litres should be enough but the Stealer should be able to verify how many litre are needed. Castrol Magnatec 10W40 is what I use and is recommended by the Stealers.

George Frasier located in Alperton is supposed to be good.

Flash

Mambo · 06-05-2005, 02:54 PM

As for London Stealer, I found MB Stratford in East London very good, and also MB Canary Wharf....

Stay away from MB Lakeside, useless from my experience

jig · 06-05-2005, 03:12 PM

Quote:

Originally Posted by Mambo

As for London Stealer, I found MB Stratford in East London very good, and also MB Canary Wharf....

Stay away from MB Lakeside, useless from my experience

Thanks guys, thinking MB CW, but do they add 'extras' on to the bill?

Mambo · 06-05-2005, 03:17 PM

Extras?

Flash · 06-05-2005, 03:33 PM

The Stealer will charage you for the extra additional work i.e. problem with bootlid as that is how they make their profit (unless you have some sort exitsing relations with them...). They will def sting you for the keyless go card... replacement keys are rip off a sit is.

Flash

Mambo · 06-05-2005, 03:35 PM

Quote:

Originally Posted by Flash

The Stealer will charage you for the extra additional work i.e. problem with bootlid as that is how they make their profit (unless you have some sort exitsing relations with them...). They will def sting you for the keyless go card... replacement keys are rip off a sit is.

Flash

I get it now, sorry its been a long day! Yeah they will stick EVERYTHING they can on the bill. Get the basic service done for the stamp then pop down and see George...

jig · 06-05-2005, 04:31 PM

Thanks guys and keep the advice coming. I have been ringing around for prices for a B service and prices vary, finding some places not even giving me an exact figure which is off putting( eg MB Canary Wharf)

jig · 07-05-2005, 09:46 AM

Prices vary for a Service B from £510 to £600!the discs and pads are very expensive and prob better getting them at the MB dealer if they have the wheels off during the service.

As for oil, does anyone know where to get Mobil 1 0W-40 cheap?

splang · 07-05-2005, 11:32 AM

Be careful - there is a small sign about some emmission reducing service which they tag onto ALL services, a and b , "unless you tell us not to"...

Not much more, another £20 -- but that is a bit cheeky in my book....

jig · 07-05-2005, 01:09 PM

Quote:

Originally Posted by splang

Be careful - there is a small sign about some emmission reducing service which they tag onto ALL services, a and b , "unless you tell us not to"...

Not much more, another £20 -- but that is a bit cheeky in my book....

Is this essential?What is it?If I request them not to do it will dothey refuse to stamp service book?

Jig

jig · 08-05-2005, 11:49 AM

Quote:

Originally Posted by Mambo

I get it now, sorry its been a long day! Yeah they will stick EVERYTHING they can on the bill. Get the basic service done for the stamp then pop down and see George...

Mambo, sounds like you have used MB stratford, what where they like?Can you just say you only wnat a service B carried out and no other work?Or do they try and put everything on the bill and I will have a nasty shock at the end??

Thanks
Jig

ddentrec · 13-05-2005, 05:12 PM

This is what i do (not just for M-B but for all my car servicing).

1. Agree the service price in advance. Get the name of the person giving you the quote.

2. When booking the car in, write clearly the price you were quoted with the words 'INCLUSIVE PRICE NOT TO EXCEED £XXX AS QUOTED BY MR (whoever). Show this to the service person asking you to sign the work docket.

When collecting your car after the service, and your asked to pay for 'extras' you did not agree to then *do* pay up. But write on the receipt 'PAID UNDER PROTEST' and ask for a copy of the original docket and your receipt.

Write to the dealer principal, and tell him/her you will inform trading standards unless they refund the additional amount.

Sounds long winded? In the past 15 years this has saved me over £1,100 in service overcharging scams. Even the big franchises do it.

Guy · 13-05-2005, 05:30 PM

McLean & Appleton Mercedes Benz Macclesfield just did a B service on the E55 - cost £201.35

Replace 2 x 265/35/z18 continental contact (ie the rears after 10,000m!) - cost £360.

Is it cheaper up North or what?

06-05-2005, 12:22 PM	#1
jig Member Join Date: Jan 2004 Posts: 54	HELP: Advice on Service B - Mercedes Dealer I have a 2001(Y) S500 which has done 19,000 and due for a service B in the next week. I also have the following which need sorting out: 1) Front Discs + pads need changing 2) Wiper blades very noisey and need replacing 3) Need Keyless go reprogramming cards do not work 4) Boot lid not opening right up smoothly I wish to keep a MB Service History and need to find the best Main dealer in London/Essex regions, any recommendations? Also I wish to try and keep the cost down as much as possible.... Will there much saving if I provide the oil? if so which Oil do I need for the W220 and how much?where is the best place to buy from? If I get (1)Discs and Pads sorted out at the specialist I hope this can save some money, any specialist that people can recommend for this work? Is the cost of (2) included in a Service B? (3) and (4) I am hoping the dealer will do this for free, if not how much should I expect?Or should I not highlight these and get these repaired elsewhere? I am concerned that I will recieve a big bill at the end of the service which will leave a big dent in my wallet, is there a anyway to ensure the stealers dont rob me? Thanks in advance for all the help and advice

06-05-2005, 12:45 PM	#2
Flash Hardcore MB Enthusiast Join Date: Aug 2003 Location: London Car: W203 C220 CDI, W215 CL500, W209 CLK350 Cabriolet Sports Edition Posts: 4,904	Item 3 you will need the Stealer to sort out. Item 4 I would get specialist to have a look at whilst they do item 1 as MB labour rates are around £85per hr plus parts. Just get the Stealer to do the B Service and stamp ur book. Wiper blades I am sure you will be charged extra on top of the service. Supplying your own oil would reduce the cost but you will have to verify this with the Stealer which should not be a problem. 7/7.5litres should be enough but the Stealer should be able to verify how many litre are needed. Castrol Magnatec 10W40 is what I use and is recommended by the Stealers. George Frasier located in Alperton is supposed to be good. Flash

06-05-2005, 02:54 PM	#3
Mambo Hardcore MB Enthusiast Join Date: Apr 2004 Location: Manchester/London Car: BMW 535d Sport, Mini Cooper Convertible Posts: 2,090	As for London Stealer, I found MB Stratford in East London very good, and also MB Canary Wharf.... Stay away from MB Lakeside, useless from my experience

06-05-2005, 03:17 PM	#5
Mambo Hardcore MB Enthusiast Join Date: Apr 2004 Location: Manchester/London Car: BMW 535d Sport, Mini Cooper Convertible Posts: 2,090	Extras?

06-05-2005, 03:33 PM	#6
Flash Hardcore MB Enthusiast Join Date: Aug 2003 Location: London Car: W203 C220 CDI, W215 CL500, W209 CLK350 Cabriolet Sports Edition Posts: 4,904	The Stealer will charage you for the extra additional work i.e. problem with bootlid as that is how they make their profit (unless you have some sort exitsing relations with them...). They will def sting you for the keyless go card... replacement keys are rip off a sit is. Flash

06-05-2005, 04:31 PM	#8
jig Member Threadstarter Join Date: Jan 2004 Posts: 54	Thanks guys and keep the advice coming. I have been ringing around for prices for a B service and prices vary, finding some places not even giving me an exact figure which is off putting( eg MB Canary Wharf)

07-05-2005, 09:46 AM	#9
jig Member Threadstarter Join Date: Jan 2004 Posts: 54	Prices vary for a Service B from £510 to £600!the discs and pads are very expensive and prob better getting them at the MB dealer if they have the wheels off during the service. As for oil, does anyone know where to get Mobil 1 0W-40 cheap?

07-05-2005, 11:32 AM	#10
splang Hardcore MB Enthusiast Join Date: May 2004 Location: Hampshire Car: W212 E250 Avantgarde Posts: 1,162	Be careful - there is a small sign about some emmission reducing service which they tag onto ALL services, a and b , "unless you tell us not to"... Not much more, another £20 -- but that is a bit cheeky in my book....

13-05-2005, 05:12 PM	#13
ddentrec Hardcore MB Enthusiast Join Date: Sep 2003 Location: Cambridge Car: W123 280TE, W123 200T, W203 C180K Posts: 408	This is what i do (not just for M-B but for all my car servicing). 1. Agree the service price in advance. Get the name of the person giving you the quote. 2. When booking the car in, write clearly the price you were quoted with the words 'INCLUSIVE PRICE NOT TO EXCEED £XXX AS QUOTED BY MR (whoever). Show this to the service person asking you to sign the work docket. When collecting your car after the service, and your asked to pay for 'extras' you did not agree to then do pay up. But write on the receipt 'PAID UNDER PROTEST' and ask for a copy of the original docket and your receipt. Write to the dealer principal, and tell him/her you will inform trading standards unless they refund the additional amount. Sounds long winded? In the past 15 years this has saved me over £1,100 in service overcharging scams. Even the big franchises do it.

13-05-2005, 05:30 PM	#14
Guy Hardcore MB Enthusiast Join Date: Jun 2002 Location: Manchester Car: Maserati Quattroporte : Brabus A200CDi D3 : E300TDT Posts: 841	McLean & Appleton Mercedes Benz Macclesfield just did a B service on the E55 - cost £201.35 Replace 2 x 265/35/z18 continental contact (ie the rears after 10,000m!) - cost £360. Is it cheaper up North or what?

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