Here we go again !!!!!!!! (warning light)

[forest angel]

Hi everyone yes you guessed it not content with having my 2 week old CLK 280 Sport in the garage more than out with two separate warning lights on the display, first one visit workshop
They fixed it low voltage on battery ???? But wait back in the next day with same warning message, only had to have a new alternator fitted !!! Brand new car! had it back 3 days totally different message some of the electrical systems has failed!!! Yes I had to have it sent back to garage on a flat bed truck wonderful! Im now very angry and have asked the dealer principle for a brand new car of the same spec is it me or what, I picked the Friday built car sorry just had to vent my spleen again.:devil:


Sorry for those who had to endure my last post (warning light visit workshop?):(

[Flash]

REJECT the car - ask for either a brand new replacement or a full refund!

[forest angel]

Hi Flash thats what i have asked for im hoping they will be fair about this and give me a new car ? i will have to wait and see thanks for the post :p

fingers and toes crossed !

[Vips]

You have EVERY LEGAL RIGHT to demand a brand new vehicle or your money back, as the new car is not of merchantable quality and as a consumer it is reasonably expected to last more than a couple of weeks!!!

If you go in with a cool head, explain the situation to the dealer principal, I am sure they will see your point, just don't go in with all guns blazing!!!!

[Flash]

Put it in writing via recorded delivery and send a fax as well ASAP (with a delivery report) so that there is no excuses used by the Stealership later on.

State in the letter something along the lines "As per our verbal conversation earlier on during our meeting I am writing to confirm that I am rejecting the car blah blah...." and ask for them to reply in seven days of the date of the letter with a proposal for a resolution...

Good luck sweetheart...

[forest angel]

HI guys i sent a fax yesterday and e-mailed the dealer principle and also spoke to customer services late yesterday, and i did state in my fax that i wanted a new car as i did not feel at all safe or comfortable driving this one,
I have just had a phone call from from the dealer saying he can not argue with the letter i faxed over late yesterday and he is contacting the director of chrysler group to ask that i get a resolution within 48 hrs i told him again that i will not take that car back so its a new one or my money back, and yes i have been very polite and understanding so far, as at the moment they seem to be wanting to help me !! we will soon see .....

Thanks for the support guys much appreciated xx :p

[panason1c]

Might be an idea to imply that you will accept another new replacement car but ONLY if they play ball otherwise, if they become 'difficult', you will then push for a refund only........I'm sure they would prefer for you to have another car than to have to refund you.

[Vips]

why a replacement car that may be older than 2 weeks!! If it was me, I would expect a new car or refund. Why settle for an older used car, or most likely a 6 month old demo car!

[panason1c]

Vips.............If you are refering to my post..read it again........I said "another new replacement car".....

?????????????????

[Vips]

Vips.............If you are refering to my post..read it again........I said "another new replacement car".....

?????????????????

Ahh...I see, it helps to read clearly. That reminds me, must make an apptm with the optician!!

[forest angel]

Hi guys

Just keeping you up to speed, after I faxed the letter over to the garage on the 24th July, I heard nothing. The following day the person that sold me the car rang me (Not the manager who I had actually sent the letter to) !!!!! ? He was probably too busy for such a trivial matter….. Anyway he said he could not argue with the letter and could he be given the chance to amend the problem and leave it with him for 48hours. Great I thought, where singing off the same hymn sheet. He also mentioned the satisfaction form and asked if I had I filled it in yet ??? Only he would not get his £500.00 commission if I gave him a bad report. And here was me thinking that he cared!

Sorry I'm rambling. I left it with him reiterating that I only wanted one resolution, a new car. 5 days passed not a word or a phone call. So, this Monday the 31st July my partner said he would ring them, but in the mean time, the garage rang us and said could they pick up the hire car and return my car.

1) I have not got a hire car I re-insured my old trusty SLK.
2) I will not be taking back a car that has been mended three times.

We then asked to speak with the manager, they said yes but he will have to ring you back he's with a customer. He never returned my phone call, which brings me up to today (Be patient I'm nearly finished )

I phoned this morning but the manager is now in a meeting. 1 hour later he rings my partner, and from the tone of his conversation, we are now struggling to get a new car as he says the fault has to be the same fault fixed 3 times, but he said he will see what he can do (that’s big of him.)

The 3rd problem by the way, was loose cables affecting the air balance, means nothing to me !! So, I'm now waiting and still I have no car. I have just about had enough, next stop solicitor bring it on because now I'm really in the mood for a showdown.……………. In three weeks, I have had the car about 7 days? It was just my luck to have filled the car up with £60 worth of petrol, which no doubt they've now used up.:devil:

[tinkypot]

Gosh... I really feel for you. Like the others say, reject everything, but a new car / refund and some.

I hope you get the result your looking for!

Alex

[Flash]

Forest Angel: This does not surprise me at the least!!! This is how the Stealers and DC UK operate and their customer service is very poor. Start to involve Solicitors and seek the costs back and in the mean time log a case with those "USELESS/RUDE/CLUELESS" people at DC UK Cus Services on 0800500644 and get a reference/case number!

There is no way I would take the car back!!!

You are entitled to a full reimbursement under the Supply and Sale of Goods Act and tell the Stealer Principal this…

Make a log/note of all events of communication to date and communicate in writing from now on!

[Flash]

According to the below you are entitled to reject the car and it does NOT state that the Stealer is allowed three attempts to fix the same fault!!!


An Act to amend the law relating to the sale of goods; to make provision as to the terms to be implied in certain agreements for the transfer of property in or the hire of goods, in hire-purchase agreements and on the exchange of goods for trading stamps and as to the remedies for breach of the terms of such agreements; and for connected purposes.
[3rd November 1994]




Be it enacted by the Queen's most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—


Provisions relating to the United Kingdom

Implied term about quality.

1.—(1) In section 14 of the [1979 c. 54.] Sale of Goods Act 1979 (implied terms about quality or fitness) for subsection (2) there is substituted— "(2) Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.
(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.
(2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.
(2C) The term implied by subsection (2) above does not extend to any matter making the quality of goods unsatisfactory—
(a) which is specifically drawn to the buyer's attention before the contract is made,
(b) where the buyer examines the goods before the contract is made, which that examination ought to reveal, or
(c) in the case of a contract for sale by sample, which would have been apparent on a reasonable examination of the sample.
"


(2) In section 15 of that Act (sale by sample) in subsection (2)(c) for "rendering them unmerchantable" there is substituted "making their quality unsatisfactory".

Acceptance of goods and opportunity to examine them.

2.—(1) In section 35 of the [1979 c. 54.] Sale of Goods Act 1979 (acceptance) for the words from "when he intimates" to "(2)" there is substituted— "subject to subsection (2) below—
(a) when he intimates to the seller that he has accepted them, or
(b) when the goods have been delivered to him and he does any act in relation to them which is inconsistent with the ownership of the seller.
(2) Where goods are delivered to the buyer, and he has not previously examined them, he is not deemed to have accepted them under subsection (1) above until he has had a reasonable opportunity of examining them for the purpose—
(a) of ascertaining whether they are in conformity with the contract, and
(b) in the case of a contract for sale by sample, of comparing the bulk with the sample.
(3) Where the buyer deals as consumer or (in Scotland) the contract of sale is a consumer contract, the buyer cannot lose his right to rely on subsection (2) above by agreement, waiver or otherwise.
(4) The buyer is also deemed to have accepted the goods when after the lapse of a reasonable time he retains the goods without intimating to the seller that he has rejected them.
(5) The questions that are material in determining for the purposes of subsection (4) above whether a reasonable time has elapsed include whether the buyer has had a reasonable opportunity of examining the goods for the purpose mentioned in subsection (2) above.
(6) The buyer is not by virtue of this section deemed to have accepted the goods merely because—
(a) he asks for, or agrees to, their repair by or under an arrangement with the seller, or
(b) the goods are delivered to another under a sub-sale or other disposition.
(7) Where the contract is for the sale of goods making one or more commercial units, a buyer accepting any goods included in a unit is deemed to have accepted all the goods making the unit; and in this subsection "commercial unit" means a unit division of which would materially impair the value of the goods or the character of the unit.
(8) "
.

(2) In section 34 of that Act (buyer to have opportunity to examine goods)—
(a) the words from the beginning to "(2)" are repealed; and
(b) at the end of that section there is inserted "and, in the case of a contract for sale by sample, of comparing the bulk with the sample."

Right of partial rejection.

3.—(1) After section 35 of the [1979 c. 54.] Sale of Goods Act 1979 there is inserted the following section—
"Right of partial rejection.

35A. — (1) If the buyer—
(a) has the right to reject the goods by reason of a breach on the part of the seller that affects some or all of them, but
(b) accepts some of the goods, including, where there are any goods unaffected by the breach, all such goods,
he does not by accepting them lose his right to reject the rest.

(2) In the case of a buyer having the right to reject an instalment of goods, subsection (1) above applies as if references to the goods were references to the goods comprised in the instalment.

(3) For the purposes of subsection (1) above, goods are affected by a breach if by reason of the breach they are not in conformity with the contract.

(4) This section applies unless a contrary intention appears in, or is to be implied from, the contract.
"


(2) At the beginning of section 11(4) of that Act (effect of accepting goods) there is inserted "Subject to section 35A below".

(3) Section 30(4) of that Act (rejection of goods not within contract description) is repealed.


Provisions relating to England and Wales and Northern Ireland

Modification of remedies in non-consumer cases.

4.—(1) After section 15 of the [1979 c. 54.] Sale of Goods Act 1979 there is inserted the following—

Miscellaneous

Modification of remedies for breach of condition in non-consumer cases.

15A. — (1) Where in the case of a contract of sale—
(a) the buyer would, apart from this subsection, have the right to reject goods by reason of a breach on the part of the seller of a term implied by section 13, 14 or 15 above, but
(b) the breach is so slight that it would be unreasonable for him to reject them,
then, if the buyer does not deal as consumer, the breach is not to be treated as a breach of condition but may be treated as a breach of warranty.

(2) This section applies unless a contrary intention appears in, or is to be implied from, the contract.

(3) It is for the seller to show that a breach fell within subsection (1)(b) above.

(4) This section does not apply to Scotland.
"


(2) In section 30 of that Act (delivery of shortfall or excess) after subsection (2) there is inserted— "(2A) A buyer who does not deal as consumer may not—
(a) where the seller delivers a quantity of goods less than he contracted to sell, reject the goods under subsection (1) above, or
(b) where the seller delivers a quantity of goods larger than he contracted to sell, reject the whole under subsection (2) above,
if the shortfall or, as the case may be, excess is so slight that it would be unreasonable for him to do so.
(2B) It is for the seller to show that a shortfall or excess fell within subsection (2A) above.
(2C) Subsections (2A) and (2B) above do not apply to Scotland."



Provisions relating to Scotland

Remedies for breach of contract.

5.—(1) After section 15A of the [1979 c. 54.] Sale of Goods Act 1979, which is inserted by section 4(1) above, there is inserted the following section—
"Remedies for breach of contract as respects Scotland.

15B. — (1) Where in a contract of sale the seller is in breach of any term of the contract (express or implied), the buyer shall be entitled—
(a) to claim damages, and
(b) if the breach is material, to reject any goods delivered under the contract and treat it as repudiated.


(2) Where a contract of sale is a consumer contract, then, for the purposes of subsection (1)(b) above, breach by the seller of any term (express or implied)—
(a) as to the quality of the goods or their fitness for a purpose,
(b) if the goods are, or are to be, sold by description, that the goods will correspond with the description,
(c) if the goods are, or are to be, sold by reference to a sample, that the bulk will correspond with the sample in quality,
shall be deemed to be a material breach.

(3) This section applies to Scotland only.
"


(2) In section 30 of that Act (delivery of shortfall or excess) before subsection (3) there is inserted— "(2D) Where the seller delivers a quantity of goods—
(a) less than he contracted to sell, the buyer shall not be entitled to reject the goods under subsection (1) above,
(b) larger than he contracted to sell, the buyer shall not be entitled to reject the whole under subsection (2) above,
unless the shortfall or excess is material.
(2E) Subsection (2D) above applies to Scotland only."


(3) After section 53 of that Act there is inserted the following section—
"Measure of damages as respects Scotland.

53A. — (1) The measure of damages for the seller's breach of contract is the estimated loss directly and naturally resulting, in the ordinary course of events, from the breach.

(2) Where the seller's breach consists of the delivery of goods which are not of the quality required by the contract and the buyer retains the goods, such loss as aforesaid is prima facie the difference between the value of the goods at the time of delivery to the buyer and the value they would have had if they had fulfilled the contract.

(3) This section applies to Scotland only.
"


Provision equivalent to Part I of Supply of Goods and Services Act 1982.

6. Schedule 1 to this Act shall have effect for the purpose of making provision equivalent to Part I of the [1982 c. 29.] Supply of Goods and Services Act 1982 for Scotland.


General

Amendments and repeals.

7.—(1) Schedule 2 to this Act (which makes minor and consequential amendments of the [1979 c. 54.] Sale of Goods Act 1979 and the [1967 c. 45.] Uniform Laws on International Sales Act 1967, and makes amendments of enactments relating to the supply of goods corresponding to the amendments of that Act of 1979 made by this Act) shall have effect.

(2) The enactments mentioned in Schedule 3 to this Act are repealed to the extent specified in column 3 of that Schedule.

Short title, commencement and extent.

8.—(1) This Act may be cited as the Sale and Supply of Goods Act 1994.

(2) This Act shall come into force at the end of the period of two months beginning with the day on which it is passed.

(3) This Act has effect in relation to contracts of sale of goods, hire purchase agreements, contracts for the transfer of goods, contracts for the hire of goods and redemptions of trading stamps for goods (as the case may be) made after this Act comes into force.

(4) This Act extends to Northern Ireland.

[portzy]

This is all deja vu to me and I feel for you mate. It brings it all back, like repressed memory syndrome :crazy: . I've heard this stance before along the lines of "I'll see what I can do with DCUK" or "I can/cannot support that vehicle exchange with DCUK" etc.

The fact is, with your situation, you've had the car in your posession less than the dealer has so its up to him to accomodate your wishes, not act as advocate twixt you and DC. Good luck.

Portzy

[Vips]

Sorry to hear that it is not going too well. Just stick to your guns and accept nothing less. Half the muppets at the dealership don't have a clue and will try anything to fob the customer off, like the 3 strikes and than its a new car....thats the biggest crap I've heard!!

Legally you are in the right, according to the trade decriptions act. They have sold you a lemon. If you accept the car than you'll just end up with an old lemon.

[Satch]

You do need to get proper advice if thinking of rejecting the car and fully understand the strength of your own legal position ASAP. Trading Standards might help out but suggest you consult your own lawyer.

Most difficult bit is that ideally you must stop using the car at once. Advise dealer of that and exactly why you are rejecting the car in writing. Keep copies of everything and make full notes of meeting, telephone conversations etc.

Dealers (who are in the frame having sold you the car, not the maker) knowingly play these string along repair games because you can be deemed to have accepted a car by not having actively rejecting it after a "reasonable" time or mileage. What is "reasonable"? No idea because it varys with the facts and circumstances of each case but sometimes cited as three weeks.

If you are deemed to have accepted the car by default your remedies can then be effectively limited to repair under warranty or perhaps compensation. At that point anything beyond that is effectively down to goodwill on the part of the Dealer and/or car maker absent true lemon laws in the UK.

Yes, the dice really are loaded so you need to establish your case ASAP.

[Birdman]

HI guys i sent a fax yesterday and e-mailed the dealer principle and also spoke to customer services late yesterday, and i did state in my fax that i wanted a new car as i did not feel at all safe or comfortable driving this one,
I have just had a phone call from from the dealer saying he can not argue with the letter i faxed over late yesterday and he is contacting the director of chrysler group to ask that i get a resolution within 48 hrs i told him again that i will not take that car back so its a new one or my money back, and yes i have been very polite and understanding so far, as at the moment they seem to be wanting to help me !! we will soon see .....

Thanks for the support guys much appreciated xx :p

Seems like you've done the right thing so far.

I suggest asking for a courtesy car while the dealer sorts out your case since it puts pressure on them to expedite it. Get into their faces rather than using the phone if you can spare the time. Send everything recorded delivery to a named employee and keep dated notes of every significant conversation you have with them. Make the dealer principal himself acknowledge that you are rejecting the car under the Sale of Goods Act 1979 as amended. Note it down and write to him afterwards re-stating the position so far as you are concerned. Say clearly what you want from him by way of recompense (a new equivalent car, presumably, plus a courtesy car until the replacement is accepted by you). But I would push hard to see the principal to get this position agreed. Don't let him hide behind his juniors - they are just his catspaws in this situation.

Not a nice place to be. I had a similar experience with MB ten years back and ended up with a new car but only once I realised that the dealership responded to strong pressure alone, not just to reasonable requests. I hope you are luckier.

[forest angel]

Hi guys, thanks for all your support it really does make me feel better! What a great bunch you are ……….:p

Well, the manager rang my partner back late yesterday saying that they would let me have a new car (begrudgingly) but he was struggling to find the same colour, black with the cream leather interior. As I don’t like the black leather interior, it's too dark for my taste personally, he came up with a silver car but with a grey interior. But that's not what I originally chose. So he said he would rip out the seats from the other car and put them into the silver one, but I'm not sure if it will look right, silver and cream? I really wanted my original colour spec as this colour scheme looked stunning, and I didn't want to just settle for what he offered me if I didn’t like it, but I don’t want to sound picky. But if I have to wait to get what I want, should I still be paying for a car that at present I do not have while waiting for the new one? I'm very confused, I just want the whole sorry saga to end. Obviously there's something to be said for a Fiat Punto, lol. :D

And yes, I have decided to go to the garage in person to face him off. Nothing like a bit of eye to eye contact to stir things up. Plus they still owe me for a full tank of petrol which I'd only just filled up with. If I have to siphon the bloody thing off myself I will. Plus my fluffy dog on the dashboard will be missing me by now, so I'll be liberating him from the stealership as well.

By now, I suspect that all of you will be relieved when my saga has ended as I seem to be hogging the forum. Still, power to the people as Wolfy Smith used to say. Whoops, showing my age now.

Anyway, I'll let you know how I go on at the garage.:rock:

[Vips]

Agreed, Silver and cream is not an ideal combination. You could suggest that you are prepared to wait for 'x' number of days/weeks for them to find you the spec you want and if nothing found than ask for a full refund, and buy from another dealer. I'm sure that will creat an urgency for them to find your spec sooner.

Good luck, but it seems that you are on your way to amicably resolving this sorry saga without the need to get the solicitors involved.

[panason1c]

Why should you settle for anything less than you paid for?.....it's not your fault that the car you received was faulty!......insist on a courtesy car until you get EXACTLY what you originally ordered and paid for.....nothing less!!


ps.....Accepting a 'cannibalised' car may create problems in the future when you try to sell as the spec will not match the 'left-the-factory' spec sheet which may result in a potential buyer becoming suspicious as to why the interier does not match the original build spec..

pps......Just a thought.....you could, of course, accept the 'faulty' car if MB gave you a nice big, fat 'goodwill' cash discount along with an extended warranty.....£££££ (-:

[Vips]

Panason1c

I know it was a thought, but to be honest, the car is a lemon. Even if they discounted the price, the fact remains that the car will still spend more time in the garage than on the roads!!

It would also not be prudent to sell the car afterwards and let some poor bugger deal with all the after shocks.

[Birdman]

If you financed the car (lease or HP) you need to inform the Finance Company that you've rejected the car under the Sale of Goods Act 1979 and no longer have control of the vehicle. Find out from them the correct procedure to ensure you do not suffer any financial loss. Normally a new vehicle isn't yours, it's their's until/unless it's bought by you from them with the final payment. Right now, they both own the problem and the car, not you. You will want a cheque back from them for everything you've paid to date as THEY have supplied YOU with faulty goods through their agent, the dealer. Sounds odd but that's how it works.

If you raised a bank loan, the interest element of it should be calculated for the period from when you first rejected the car to the time the replacement is accepted, and the sum refunded by the dealer. You need to make this clear to all parties.

If you paid cash, you should certainly press for an equivalent loan car free of charge until you have accepted the new replacement vehicle. I imagine one of the items you have been offered but don't want would serve as a temporary loan car.

Don't compromise on your original specification when accepting a replacement. The only good reason to do that is that an item you originally selected is no longer catalogued. So what if MB takes ten weeks to build a replacement -that's not your problem, it's a cost to them of doing business poorly.

[Flash]

If you financed the car (lease or HP) you need to inform the Finance Company

IF the car was on Finance then the Stealer would be kissing "A$$" and all over Forest Angel like a rash and would immeditaley offer her a new car!!! :rolleyes:

Instead they are giving her the run round and not promptly returning her phone calls...!

[Birdman]

IF the car was on Finance then the Stealer would be kissing "A$$" and all over Forest Angel like a rash and would immeditaley offer her a new car!!! :rolleyes:

Instead they are giving her the run round and not promptly returning her phone calls...!
Is there something else you know that we should be told??

[forest angel]

Hi guys just to put you in the picture I part x my Jag and put a large down payment on the car and had the rest on finance hope that clears up any misunderstanding.

Ps. We have arranged a meeting with the manager this Friday at 12.00 to thrash it out .......... to be continued;)

Have a nice day x

[Shude]

Is there something else you know that we should be told??
It's obvious really. forest angel = the little guy and HP Company = big business. Stealerships need to keep friendly with HP companies because if it wasn't for them a lot of people wouldn't be in a position to buy a car in the first place.

A friend of mine tried to return something faulty and was refused a refund, so he spoke to VISA as he bought it with plastic and not surprisingly a refund was instantly offered. VISA threatened to terminate the shop's ability to use ANY credit cards forever.

I tried to buy my last car with my VISA card but the dealer told me there would be a % charged for credit cards and I didn't fancy paying the extra few hundred pounds.

[portzy]

By now, I suspect that all of you will be relieved when my saga has ended as I seem to be hogging the forum. Still, power to the people as Wolfy Smith used to say. Whoops, showing my age now.

Anyway, I'll let you know how I go on at the garage.:rock:

Nothing wrong with that forest angel. Good luck on Friday btw.

Portzy.

[Birdman]

I guess you will either charm or blow away the dealer principal, Forest Angel. Look forward to the denoument. :devil:

Btw what is a Daisy chain seller and how do you manage to stay away from the real world while selling them? I think we should be told. :)

[forest angel]

Hi Birdman,

To clarify, I fell into Daisy Chain selling, purely by accident. You see I live near a forest, and one day happened upon a rowdy bunch of faries, who were arguing about how to sell their daisy chains that they had made. I have some managerial skills, so I struck a deal with them, and hence I am now their head Daisy Chain Seller. Regarding the real world, again, and purely by accident, I fell into one of their fairy portals, been visiting them ever since.

Obviously this is a well kept secret, so keep it under your feathers, birdman. lol. ;)

I will of course, drop a post in to let everyone know how the meeting went today. As I have a day off from Daisy Chain Selling.:p

[Vips]

Sorry Forest Angel, I think I got the wrong end of the stick...

From my trading days, I was under the impression that you were an investor who deals in selling stocks, by artificially inflating the price of a company's share so as to sell it at a profit.

thanks for clarifying.

[Shude]

From my trading days, I was under the impression that you were an investor who deals in selling stocks, by artificially inflating the price of a company's share so as to sell it at a profit.
pump and dump? :)

[glojo]

I would be interested in hearing thoughts on this..

Before the car is rejected, do you have to give the dealer a reasonable opportunity to rectify the faults? Please note I am asking a question here.

If the car has a couple of minor electrical, intermittant problems then these can be the very own do does to locate. (far quicker to replace suspect item).

I note the dealer in this case has perhaps offered to source a vehicle but is he hoping to wear you down into accepting something 'he wants you to want??'

Do NOT under any circumstances accept a bits off this car and bits off that car, it will be opening up a whole new can of worms that may well backfire.

Your grievance is with the dealer, not Mercedes-BenzUK, but when it comes to rejection, then you will get far more satisfaction if they are involved.

Good luck, and fingers crossed,
John

[forest angel]

Hi guys just got back from the dealer, I had arranged to meet with the manager at about 12.30 got there and the bloke that sold me the car was there instead and told me he would be dealing with it and not the manager, good start I thought.:confused:

So after asking how I was and me telling him I was not a happy bunny he proceeded to find me a car exactly like my old one in 3 minutes, great I thought things are looking up, and so I said your not selling me my old car are you ? We can’t do that he replied just checking I said. :p

This was all going too well so I went straight for the jugular ,would it be possible to put me a 6 disk auto changer in as a gesture of good will, yes he replied wow! must be my lucky day , he then said we will also give you your first service for free, at this point I was waiting for the catch, is that alright he said yes that’s great thank you and with that he said we will ring you when your car arrives should be in about 7 days.:eek:

And they won’t start taking my payments out until the car arrives yippiiiiiiii rightly so.

So all in all I went in expecting to do battle and I was greeted with a very helpful bloke who was on my side, the manager did make an appearance and when he did I said I thought you where fictional!! Enough said

Thanks for all your support you made the journey bearable when I know the car is ok ( lol )
I will send a pic in …………..:p

Kind regards and best wishes the pain :D

[Howard]

Hooray !!!! :bannana:

[Paultnl]

Just goes to show that it is worth sticking to your guns. Well done.

[glojo]

excellent result with no ranting or moaning, what a shame this could not have been acheived at the outset.

Well done, good luck and happy motoring,
John

[machasm]

Woohoo!
Result.
Well done for sticking to your guns.
Mac.

[Birdman]

Hi Birdman,

To clarify, I fell into Daisy Chain selling, purely by accident. You see I live near a forest, and one day happened upon a rowdy bunch of faries, who were arguing about how to sell their daisy chains that they had made. I have some managerial skills, so I struck a deal with them, and hence I am now their head Daisy Chain Seller. Regarding the real world, again, and purely by accident, I fell into one of their fairy portals, been visiting them ever since.

Obviously this is a well kept secret, so keep it under your feathers, birdman. lol. ;)

I will of course, drop a post in to let everyone know how the meeting went today. As I have a day off from Daisy Chain Selling.:p

Once upon a tiime I turned a very lost little pixie into a very happy one by finding thousands of trolls who would pay him (well, me first) in pretend money to use his magick spells that made things happen thousands of miles away from where they were first said. Then the wicked Microsoft fairy came along with its bad spells. Now he works alone in the forest. End of pixie magick. :eek:

I'm delighted you have rolled them over so stylishly. Make sure they don't get you to finance the deal by extending the completion date (and payments) unless they first credit back any payments under your current agreement.